Returns & refunds
A procedure that is simple and easy to follow.
You have a statutory right of withdrawal of 14 days from receipt of your order.
«TO COMPLETE»: the return procedure, who bears return shipping costs, and the model withdrawal form are still being finalised with our legal adviser.
When is a return possible?
You have 14 days from receipt to exercise your right of withdrawal, without having to give reasons.
Where do I send the parcel?
«TO COMPLETE»: return address (pending the company's legal information).
Procedure
- 01
Contact support
Write to us quoting your order number.
- 02
Receive the instructions
«TO COMPLETE»: confirmation and what to do next.
- 03
Send the product back
«TO COMPLETE»: expected packaging and who bears return shipping costs.
- 04
Refund processing
Refunds are legally due within 14 days of the withdrawal being exercised.
A particular case?
Damaged product, wrong order, a question about a refund in progress: write to us and we'll handle it case by case.